FAQ

 
 

How do i wash my scarf/hat/gloves/cozies?

Recommended: Handwash/Dry Flat

Alternative: Choose the delicate washing machine setting and rinse the clothing in clean, cold water with mild detergent. Gently squeeze out the excess water after rinse. Be gentle handling it to avoid wrinkles and distortion. Lay the garment between two towels, roll up the towels and set it aside for a few minutes. Place the garment on a dry towel or sweater rack and reshape (do not hang to dry). Takes about 2 days to fully dry.

SHIPPING + HANDLING

Your order will be delivered to the address you provide. We can ship everywhere in the world and we have 3 shipping options:

  • USPS FIRST CLASS MAIL (2-4 DAYS) NATIONAL – FREE

  • USPS PRIORITY MAIL (2 DAYS) TRACKING NUMBER AVAILABLE NATIONAL - $6.00

  • USPS INTERNATIONAL SHIPPING (10 DAYS) - $14.00

CEW Design Studio offers products for sale that are in stock and available. It can occur that our stock list is out of date because of different reasons (we update our inventory once a week or so). We will ask you by e-mail to decide whether you will wait for the product to be hand-knitted - allow 1 week or more depending on the knitter’s pace, change, or cancel your order.

HOW CAN I PAY?

Acceptable forms of payment include Visa, Mastercard, American Express, Discover, or PayPal. You do not need a PayPal account to make purchases.

Returns + Exchanges

We do not have a return + exchange policy. This is due to the fact CEW artisans receive 70% profit from each piece they made.